OP / Service Design Trainee

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OP Group is dedicated to lead the world of finance, asset management and insurance into the digital future. Join us in shaking up old ways of working and developing new service concepts and products to support our clients’ day-to-day lives. OP Group’s Development and Technology segment consists of 700 digital design and service professionals who are leading the biggest transformation the finance sector has ever seen.

OP Design & Software department is your gate to services of the future – not only future services. You will be a part of community that has a strong will to make great things happen and we strive to be the best place to work for our people. Already we have succeeded in building together a culture of working together and caring for each other. Even though we are a major employer you will not be the last unfortunate soul in the pecking order but an equal agent of change working towards our transformation.

Your role

As Service Design Trainee it is your role to develop product and service concepts to be as customer-oriented as possible. You will ensure prime quality and seamless customer experience in various channels. Customer is most definitely your main focus and you work actively in order to involve our customers in product and service development. You will collect and analyze customer experiences and views in order to create new service models.

One important aspect in this role is to encourage design thinking in OP Group. You will collaborate actively in your stakeholder network and participate in different design sprints and workshops producing services and innovations for the whole group. As our Service Design trainee you will have a big part in deciding the focus and elements of your role. Depending on your skills, interests and previous experience, you might get to be in charge of individual projects as well.

Take the chance – join our mission!

Despite our admirable size, we seek to be a modern, agile-oriented design house. We have already successfully geared our strategy and ways of working in our organization and service offering with much more still in the pipeline for you to take on. You will join us in the centre of our operation where customer expectations meet our strong business acumen and service design know-how. We are currently holding all the cards when it comes to revamping and restarting whole service lines and cultivating ideas into concepts and products. This is the hand we are dealing you to play.

Our team, along with two other teams, is part of Design and Customer Experience unit. We work extremely close with other teams in the unit. You will get to work with enthusiastic and curious colleagues in roles such as Service Designers, UX Designers and Business Designers. We are located in Helsinki and Oulu so it is most likely that you will get to visit both sites at some point. See our daily lives and our projects at www.op-ura.fi (in Finnish).

What we are looking for

We welcome service design students who already have some experience in design methods through school projects or work experience. You are familiar with the tools and processes in service design and know how to engage customers in the development. This is a “hands on” job so we expect you to roll up your sleeves share your ideas and work actively in order to make things happen.

You are excited, flexible, innovative and network naturally with different stakeholders. You enjoy teamwork but are also able to take charge of your own work and find the ways to the best solutions.

As you might already know, in OP we communicate in Finnish. However, for this role we are excited to welcome also other than fluent Finnish speakers to our organization as long as you are fluent in English and have no problem engaging in conversations, we are certain you’ll get the most out of this trainee experience.

Any questions?

If you wish to learn more about this role or working in OP Group, Service Deisgn Lead Harri Nieminen is happy to give you the details: mobile +358 40 354 7357 on 26.5. at 12-15, on 31.5. 12-15 and on 7.6. 9-12. You can also send Harri email: harri.nieminen(at)op.fi.

If on the other hand we have already convinced you not to miss the possibility of a lifetime you can apply by June 8th 2017 via our career site. Do not wait until the last minute to apply, though, as we will proceed with the most viable candidates already during the application period. We will be in touch with all our applicants within a week after the the final application date.

This position can be located either in Helsinki or Oulu. The employment is fixed-term from August 2017 to December 2017. We will check the successful applicant’s credit history and perform a drug test, occupational health questionnaire and a security clearance check before finalizing the agreement.

OP is Finland’s largest financial services group. It provides its customers with the best loyalty benefits and the most extensive and diversified range of banking, investment, insurance and healthcare services.  We employ over 12 000 financial services professionals.