IS User experience and Digital Transformation Lead
IS User Experience (UX) and Digital Transformation (DT) Lead
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
As the IS Consumer User Experience and Digital Transformation Lead you will be responsible for IS Organization delivers exceptional user experiences, defining IS solutions by applying a human-centered design approach, driving projects and workshops based on Agile and Design Thinking.
This position reports to
- Managing the daily activities of UX and Consumer Journeys in order to ensure that all ABB IS consumers receive exceptional experiences based on their needs.
- Acting as a leader for UX and Consumer Journeys.
- Analyzing, evaluating, and improving the UX and Consumer Journeys of IS services, using appropriate metrics, design research methods, analytics tools, and usability testing.
- Applying, coaching and driving adoption of UX, Agile, human-centered design, and Design Thinking.
- Applies/coaches UX, Agile, Design Thinking, and product management methodologies into processes.
- Executing, for assigned tasks, all actions in IS processes according to agreed RACI specification.
- Providing leadership to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice normally without carrying line responsibility.
- 8 years of experience in UX design/service design/industrial design o related disciplines, working as a UX researcher, designer, workshop facilitator, with digital solutions and products.
- Sound knowledge of Human-centered design, Design Thinking, Agile, Product management, ITIL
- Knowledge of Figma, Sketch, DevOps, prototyping tools.
- Passionate about Consumer Experience (CX) with the ability to design and execute at tactical & operational level
- Entrepreneurial mindset, with strong leadership and ability to manage cross-functional stakeholders
- Strong communication and influence skills to drive transformation across the whole IS community
More about us
It is our mission in IS to harness the power of information technology to deliver valuable, reliable and competitive IS services for ABB. If you have a strong technical and analytical mind and the drive to help us stay ahead of the competition, you are the one we are looking for.
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.
Work model: hybrid #LI-hybrid