Service Designer / Fortum Oyj

We are looking for a Service Designer to join our client company Fortum. In this role you will get to work on iterative improvements of the entire customer journey to ensure high customer satisfaction through all channels in Consumer Solutions. Ideally, we are looking for someone with experience of service design, a comprehensive understanding of how customer journeys work and good design thinking. Read more below and apply as soon as possible!

About the role

As a Service Designer, your role is two-fold and includes cooperation both with internal and external stakeholders. Your role focuses on understanding the customer needs and developing the service design domain accordingly. Your work can span from working operatively e.g., defining details around customer communication, to owning a holistic overview of how all touchpoints fit together in the bigger picture. Your work includes process planning and you will for example do customer research and gather information on what insights are needed to create a road map. Your overall aim is to train the organization to work customer-centricity in a more structured way.

To be selected for the position, the applicant must go through background clearance and a health examination including drug testing.

You are offered

Job duties

We are looking for

The following will be considered as advantages:

As an employee you are

Other information

Our selection process is continuous, and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.

Client information

Fortum Oyj is a Finnish energy company headquartered in Espoo and founded in 1998. They are focusing on the Nordic and Baltic countries, Poland, Russia, and India, and are Europe’s third-largest producer of carbon-free electricity. Fortum’s purpose is to drive the change for a cleaner world by providing customers and societies with clean energy and sustainable solutions. Read more here.

Apply / Hae paikkaa.