Service Designer / Konecranes
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive.
We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
We are looking for a self-driven and motivated Service Desiger who will focus on analysing customer and user experiences and developing new sustainable business concepts. Your work will guide us in defining the directions for developing Konecranes digital services, boosting customer satisfaction and finding opportunities to grow. As our Service Designer you will work in close co-operation with customers, development teams and stakeholders from all our Business Areas. We will tailor the position focus between service- and business design based on the strongest candidate talent and interests.
Your key responsibilities
- Complete customer-centric design projects from research to prototyping and validating hypotheses
- Map customer journeys, pain points and service blueprints to identify business and improvement opportunities
- Create design and business concepts by using collaborative and lean, customer-centric methods
- Design experiments to lead testing assumptions and viability of new design concepts and business models
- Synthesize and present findings and insights to business and development stakeholders to facilitate decision making
Why to join our team
Being part of our Digital Experience and Business Design team you will develop your career in a truly international and multicultural working environment. Our design philosophy merges design thinking to lean startup principles and links qualitative customer insights into business analysis. As the development process is highly driven by CX, in this role you will have the opportunity to make a deep impact on Konecranes digital services.
What you should bring
As this role is much about analytic, strategic, and creative thinking, it’s crucial that you have an outstanding ability to synthesise complex information, structure it to a coherent picture as well as to communicate research results in a clear and understandable way. You may be a senior design professional or at an earlier stage of your career with just a few years of experience, but it’s crucial that this experience has unravelled your passion for delivering great customer experience. .
In addition we expect you to have
- Graduate degree and +3 years of work experience in relevant field, preferably in digital product design, design consultancy or other relevant B2B development work.
- Expertise in design thinking and human-centered design
- Knowhow to combine qualitative and data driven, analytical approach, to design and develop service and product offerings
- Experience in identifying critical assumptions and running lean validation experiments
- Highly collaborative and familiar working in cross-functional teams
- Fluency in spoken and written English
You will enjoy yourself in the role of a Service Designer if you are willing to work in an agile environment and to develop your competency in applying state-of-the-art Service Design in using Design Research methodologies in practice.
Interested?
Please submit your application via Apply -link below by 14th of February 2022 at latest. We will review applications during the application phase so be quick! For further information about the role, please contact Jussi Eskelinen, Manager, DX and Business Design by e-mail jussi.eskelinen(at)konecranes.com or call +358401679014.
Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.