Service Designer, Tori / Schibsted


Company? Schibsted, which gathers together ToriOikotieRakentaja & Sähkövertailu. 250 colleagues in Finland and 5000 in the Nordics want to steer innovation to better serve the millions of people interacting with us.
You? Service design of digital products, experience in facilitating workshops / product discovery initiatives. Curious & problem-solving mindset, proactive way of working.
Role? Service Designer leading Tori’s product discovery in collaboration with a UX Designer: building the product strategy with the PMs, collecting user & business insights, facilitating workshops and putting together new concepts.
Location? Office located a few steps away from the Helsinki railway station. Our future is hybrid and we would be happy to meet with you at the office once, twice per week depending on your schedules.
Why us? To work with Finland’s leading marketplace and have an impact on Tori’s future and on 3,5+ million monthly users’ Tori experience! Community that embraces curiosity, a problem-solving mindset, and continuous learning.

Sounds like your cup of tea? Check out the details below!



As a member of our designer team, you are responsible for covering Tori’s product discovery process. You are the glue between Tori users and our business, tech and product colleagues. Together with their expertise, you examine and put together an understanding of needs and boundaries in the product discovery. In order to do so, you facilitate workshops, do user research, identify and prioritise design problems and turn the insights into actionable recommendations on how to improve the entire Tori user experience. Furthermore, you explore new concepts and validate them with mock-ups & prototypes with the help of a UX Designer and Tori users. Constant improvement is always in your mind, thus you keep on measuring and analysing the usage of the newest launches and sharing your findings with the PMs and the developers. 

Our pioneering goal is to completely renew Tori’s web experience! Your expertise is needed in modernising the whole user journey by bringing in new features and rethinking the customer path. If questions like how Tori could enhance the circular economy? how buying & selling on Tori could be made more effortless and safer? how to maximise the synergy between our marketplaces? resonate with you, we would be happy to hear from you! 

During your first six months, we expect you to get on board in mapping the current user experience of Tori and detecting opportunities for modernisation while getting to know how our cross-functional squads work. Further down the road, we are eager to see you working closely with your colleagues, and collaboratively start implementing a holistic approach to Tori, getting to know the user needs and building consistent user flows. As we are curious minds, we hope that you can continuously help us to improve our working methods as well! 

Not everything is sweet, so here are a few nuts to crack
We are happy to help 3,5+ million Tori users every month! A wide spec of users brings along a variety of feedback and great ideas, and sometimes this causes a positive problem of prioritising them on our roadmap. That said, the modernisation project is not finished over-night and sometimes taking a step forward might take some time. Balancing between the old and the new is not always the easiest task to do but we are driven by the vision of an even more functional marketplace. Are you ready to hop along on the development journey? 

250 members of our Schibsted family are eagerly awaiting your arrival! The Designer team is a dynamic group of nine experts working in different squads across our Finnish organisation. We collaborate in cross-functional, empowered squads that have a lot of freedom and responsibility to make the magic happen. The squads are mature in agile practices and operate according to OKRs (Objectives- Key Results). 

When getting to know us, you notice quickly that, we truly live and work based on our three key values: we win together when working on cross-functional squads around the OKRs, we encourage each other to be curious and actively develop ourselves for example with the help of LinkedIn Learning -platform, and we are empowered to have courage to share ideas and challenge ourselves. We believe that if our way of living resonates with you, we could be your dream place to work! 

GOT YOUR ATTENTION? Let us hear from you!
If you are looking for a workplace and the role in which you could share your knowledge and expertise, learn, get inspired, be yourself, and feel good, let us hear from you! We are happy to receive your application by Sunday, December 12. We would also love to get a sneak peak on your portfolio so please do not hesitate to include it. 

Our Head of Product Design Marja Jaarinen (marja.jaarinen(at) is happy to tell you about the daily work. The best time slots to reach Marja over the phone (040 730 3161) are December 3 15:00-16:00 and December 8 9:00-11:00. 

1. 45 min meeting with Marja, the hiring manager (quick intro about Schibsted & the role, your background in short, motivation, practicalities)
2. 60 min chat with the team (get to know each other & the daily work, diving deeper into your design practices)
3. 60 min meeting with the CPO David and the Recruiter Venla (Product Division’s future & Schibsted culture)

In every interview, we have dedicated 10-15 minutes for you to interview us. So think about the things you would like to know beforehand and have courage to ask difficult questions as well! The recruitment decision is always two-sided: it’s our decision, but most importantly, it’s your decision on where you would like to work in the future. This way, we want to make sure that all your questions are answered and you have the best possible tools before taking your possible next career step. #LI-VK1