Summer trainee / Service Design / F-Secure
F-Secure delivers research-led cyber security to defend organizations, society and people from real-world attacks and build resilience into their approach. Our people are a mix of technical and creative experts – diverse, talented, and passionate people – working tirelessly to help us advance the industry with new ways of thinking. They lead their own development, in and out of the office. They call the shots when it comes to building a place to call home in our organization.
We are looking for a summer trainee with service designer background to join our Customer Experience team! This is a fixed term opportunity for the summer months of 2022.
You will assist our service designers perform customer research and form value adding and actionable insights. As part of the team you will design functional and desirable digital services based on customer understanding. Through your education you are skilled in human-centric design practices and service design methodology.
Key Responsibilities
- Assist in service design projects that improve our B2B business operations
- Assist in customer research tasks, both interviews and customer surveys
- Assist in organizational and process development projects that turn our business operations lean and customer value adding
What are we looking for?
- About to graduate service design student or recently graduated service designer
- Excited to work with people and assist service designers to facilitate workshops and communicate findings
- Good written and verbal communication skills in English
Bonus points
- UX Design skills
- Customer research experience
- Experience in B2B business enviroment
What will you get from us
We offer an exciting fixed term trainee position where you get to work with a vibrant designer community, have ample tools at disposal and learn new skills with regular coaching from the rest of the team!
About the company
You can’t design culture!
The F-Secure team is diverse, fluid, fun-loving, and full of energy. It’s our job to preserve that, so we’ve made it our business to help individuals traverse from passion to passion, from specialism to specialism, from the flavor of today to tomorrow’s. We move with their needs, and help them build Pathways, always focusing on the things that make them happy in and beyond of the office.
See yourself here? Bring your best self and apply now.
Diversity & Inclusion:
F-Secure is an equal opportunity employer and believe that employing a diverse workforce is central to our success. We are committed to ensuring all qualified applicants will receive consideration for employment without regard to nationality, colour, race, ethnic or national origin, sex, gender (including gender reassignment), sexual orientation, religion or belief, age, marital status or physical or mental disability.
We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you!